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12-Hour Supervisor Course: 
Administrative & Clinical Supervision

Meets Maryland Board of Social Work Examiners 12 Hour Supervisor Course Requirements!

Workshop Information

What are the skills you need to not only become a supervisor, but to enhance and encourage your supervisees? This 2-day workshop exposes aspiring, new and experienced supervisors to critical knowledge and skills, situational scenarios, and strategies for effective administrative and clinical supervision. Participants will examine workplace culture, personal differences, ethical standards, emotional intelligence, values, theories of supervision, and strategies for developing and enhancing the supervisory relationship.


Day 1 of the training covers administrative supervision. It examines key definitions of supervision including the definition in the Maryland COMAR regulations. Participants will examine the context and various aspects of the process of supervision including setting goals and expectations. This interactive training uses role play, discussion and reflective exercises designed to enhance participants’ knowledge and skills related to administrative supervision that can be applied to a variety of settings.

Day 2 of the training covers various aspects of clinical supervision. Participants will learn about theories that influence the process of supervision. Participants will also explore the importance of values and ethical standards for effective supervision. Finally, the importance of communication, coaching and conflict resolution will be discussed. This interactive training uses role play, discussion and reflective exercises designed to enhance clinical skills that can be applied in a variety of settings.

Course Level: Intermediate

Target Audience: Social Workers, Licensed Professional Counselors, Psychologists, Addictions Counselors, other mental health professionals

Date: Thurs & Fri, Sept 28-29, 2023

Time: Sign-In: 8:30am Eastern Time – Workshop: 8:45am-4:00pm Eastern Time BOTH DAYS

Location: Online, Live, Real-Time & Interactive Webinar via Zoom – Category I CE Credits for Maryland Social Workers (same as in-person!)

Cost (includes 12.0 Supervision CE Credits):

$299 early registration through Sept 1

$325 after Sept 1, 2023

$269 per person Group Registration for groups of 3 or more (Click HERE to register a group)

Registration: Registration closes 1 hour prior to the training. Participants may register online (click Register Now below to visit the Group Registration Page for groups of 3+) or by Mail.

Presenters: Pamela Love Manning, PhD, MSW, MBA & Lori James Townes, MSW

CE Credits: 12.0 Supervision Credits - Live Interactive Online CE Credits
Valid for: 

  • Maryland CEU Institute is an approved provider through the ASWB ACE approved provider program.

  • Maryland Social Work Category I CE Credits * Workshop meets 12-Hour Supervisor course requirements in Maryland through the Maryland Board of Social Work Examiners

  • DC Social Work CE Credits 

See below for credit details


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Online Live Webinar: Real-Time, Interactive Training

Day 1 Presenter
Pamela Love Manning, PhD, MSW, MBA

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Dr. Pam Love is the owner of DP Love Enterprises LLC, a Maryland based company that offers
personal/professional development training, leadership consulting, board development and coaching. In addition to studying training as part of her dissertation, she has facilitated training nationally. Pam has been an administrator of a research department and has held numerous other leadership positions. In addition to working with senior leaders and managers, Pam has worked with returning citizens and
women with a sexual trauma history. Pam has taught social work, psychology and family studies
courses for a number of universities in Maryland and taught in the virtual MSW program for the
University of Southern California. Pam earned her MBA from Morgan State University, an MSW and PhD from the University of Maryland SSW, and a B.S. in Psychology from Coppin State College.

Day 2 Presenter
Lori James Townes, MSW

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Ms. Lori James-Townes is the Executive Director of the National Association of Public Defense. Lori has over 25 years of clinical practice, leadership, and management experience. She is the principal owner of Expand-NOW, a consulting firm specializing in speaker, coaching, and teaching. In the past she served as the Director of Social Work, Leadership and Program Development @ Maryland Office of Public Defender (which has more than 800 employees). She has taught courses for the University of Maryland SSW). Lori earned her master’s degree in clinical social work (University of Maryland SSW) and her B.A. in Social Work from Morgan State University. She completed all coursework in the Dr.Ph Public Health at Morgan State University.

Click on agenda to enlarge

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Click on agenda to enlarge

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After attending this course, participants will be able to…

  1. Describe the role and functions of supervisors as gatekeepers to the social work profession from an administrative perspective.

  2. Summarize the importance of clear roles and boundaries in the supervisory relationship.

  3. Identify strategies for effective communication and conflict resolution when diversity (i.e. generational differences, gender, culture, etc.) negatively impacts work productivity and interpersonal relationships.

  4. Express the impact of emotional intelligence on productivity, staff retention, morale, and the organizational culture and climate.

  5. Recognize how supervision enhances the professional functioning of supervisees.

CE Credit Info Anchor


Maryland CEU Institute, #1816, is approved to offer social work continuing education by the Association of Social Work Boards (ASWB) Approved Continuing Education (ACE) program. Organizations, not individual courses, are approved as ACE providers. State and provincial regulatory boards have the final authority to determine whether an individual course may be accepted for continuing education credit. Maryland CEU Institute maintains responsibility for this course. ACE provider approval period: 05/04/2022 – 05/04/2023. Social workers completing this course receive 12.0 continuing education credits.


Alabama Social Workers

Alaska Social Workers
Arizona Social Workers

Arkansas Social Workers
California Social Workers

Colorado Social Workers

Connecticut Social Workers

District of Columbia Social Workers

Delaware Social Workers
Florida Social Workers

Georgia Social Workers

Hawaii Social Workers
Idaho Social Workers

Illinois Social Workers

Indiana Social Workers

Iowa Social Workers
Kansas Social Workers

Kentucky Social Workers

Louisiana Social Workers

Maine Social Workers
Maryland Social Workers

Massachusetts Social Workers

Michigan Social Workers

Minnesota Social Workers

Mississippi Social Workers

Missouri Social Workers

Montana Social Workers

Nebraska Social Workers

Nevada Social Workers
New Hampshire Social Workers
New Mexico Social Workers

North Carolina Social Workers

North Dakota Social Workers

Ohio Social Workers

Oklahoma Social Workers

Oregon Social Workers

Pennsylvania Social Workers

Rhode Island Social Workers

South Carolina Social Workers

South Dakota Social Workers

Tennessee Social Workers

Texas Social Workers

Utah Social Workers

Vermont Social Workers

Virginia Social Workers

Washington Social Workers

West Virginia Social Workers*

Wisconsin Social Workers

Wyoming Social Workers

  • New Jersey accepts only individual approved courses/conferences (see more information under Maryland Social Work Accreditation)

  • New York does not accept ASWB ACE provider or course/conference approval.

  • *West Virginia accepts ACE providers and courses for programs offered outside the state or through distance learning.


12.0 Supervision Category I Maryland Social Work CE Credits

Maryland CEU Institute/Optimal Life Solutions, LLC is an approved sponsor of the Maryland Board of Social Work Examiners (under the Department of Health and Mental Hygiene) for continuing education credits.

MD Social Work Credits are also accepted for: 
Maryland Licensed Professional Counselors
Maryland Licensed Psychologists
Maryland Licensed Marriage and Family Therapists
Maryland Addictions Counselors

Maryland CEU Institute are also approved for credit through the DC Board of Social Work.

*New Jersey regulations state that credits are accepted for attendance at programs or courses approved by boards that license social work practice in other states: one credit for each hour of attendance. Additional information can be found here. Chapter 13:44G-6.4 C11


PLEASE NOTE: Even when a social work board accepts courses offering ASWB ACE credit, licensees are responsible for determining whether courses meet the CE requirements in their jurisdictions. States and provincial regulatory boards have the final authority to determine whether any individual course may be accepted for credit. We strongly suggest that licensees contact their individual licensing boards to review continuing education requirements for licensure renewal.

We do our best keep our information current, but state laws sometimes change without notice. Please remember it is your responsibility for interpreting your state’s laws, licensure requirements, course relevancy and all requirements for your state.

If you are aware of a change in your requirements that is not shown here, please send us an email at or complete our Contact Us form. 



Course Interaction & System Requirements: 

This live webinar is fully interactive. Attendees may ask and answer questions throughout the presentation and participate in instructor-led discussions.

Minimum System requirements:

  • An internet connection – broadband wired or wireless (3G or 4G/LTE)

  • A computer or device to watch AND listen to the training as well as type questions or responses into the Zoom chat function (view full list of compatible devices and supported operating systems

Strongly Recommended: 

  • Speakers and a microphone – built-in, USB plug-in, or wireless Bluetooth

  • A webcam or HD webcam – built-in, USB plug-in, or:

​View the FULL LIST of compatible operating systems and system requirements.

Course Completion Requirements:

To earn CE Credit attendees must fulfill the following:

  1. Login to the training (Zoom) on time and ensure that you first and last name are showing in Zoom (message staff if unsure or need help).

  2. Complete a separate Virtual Sign-In Sheet by training start time (link provided in Zoom).

  3. Attend training in full and participate.

  4. Complete separate Virtual Sign-Out Sheet/Evaluation at conclusion (link provided in Zoom with 15 minute timeframe to begin or complete eval).


If all of the above criteria are met your CE certificate will be emailed to you within 7 days of training completion. If above criteria are not yet you may have credits deducted or may be unable to receive any credits. See Terms of Service for full details.

Refund and Cancellations:
To request a refund or cancellation please submit the required information through our Contact page. Please visit our Terms of Service for full refund and cancellation policies.

Please email or submit a Contact form to request an accommodation at least 30 days prior to the training you wish to attend.

Complaints or Grievances: 
All complaints or concerns must be submitted in writing by:

Submitting a Contact Form

Emailing concerns to

An email will be sent to acknowledge receipt and complaints will be responded to within 30 days. For full MD CEU Institute Grievance policy information visit our Terms of Service page.

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